Als uw robotstofzuiger geen contact maakt met uw Wifi netwerk kan dit worden veroorzaakt door verschillende oorzaken

Indien u een Hyperoptic klant bent volg dan de link naar deze solution:  Hyperoptic solution

WiFi band:

Als u geen verbinding tot stand lijkt te kunnen brengen tussen uw product en het Wifi netwerk kan het zijn dat er een frequentie wordt gebruikt waarmee uw product niet kan communiceren

Hier beneden vindt u 

If you cannot seem to connect to your product it may be that you are not connected to the correct WiFi band in your home. Below are the typical WiFi bands: 

  • 2.4GHz WiFi band works over longer distances but at a slower speed.

           2.4GHz can be used with this product.

  • 5GHz WiFi band works over short distances but at faster speeds.

           5GHz cannot be used with this product. 


This product requires a 2.4GHz WiFi band to connect to the Homewizard cleaner app. You may be using a router that produces a 5GHz WiFi band.


Simple ways to check your WiFi:

Check the label on the back of your router. It may show you the name of each WiFi that is given and ensure you connect your phone to the 2.4GHz network.


To do this, on your phone:

  • Go to settings and select Wireless networks
  • Find the 2G network in the list
  • Connect to this network using the password from your router.


Some routers will not give this option, in this case you would need to make some manual adjustments on the router.

Below are a few options on how to adjust your router:


Check online help guides, there are many provided by each Internet Service Provider and search for “change wireless channel” or “Change WiFi band”


Should the above not help then it could be a case that your router is not compatible. Please contact our after sales teams in order to help you and guide you though a solution.