Troubleshooting

Troubleshooting of the Vacuum cleaner Pro

Cannot connect Cleaner to my Wi-Fi
I can’t get my Cleaner connected to my Wi-Fi If you can't connect the 'Princess Robot Vacuum Deluxe' to your Wi-Fi network and operate the C...
Wed, 27 Nov, 2019 at 3:05 PM
Robot vacuum shows an error code
Whenever your Cleaner reports a malfunction, the display on the Cleaner also shows an error code. This error code can telly you exactly what is wrong with t...
Wed, 12 Jun, 2019 at 3:19 PM
Robot vacuum will not connect to WiFi
If your cleaner does not connect to WiFi then this can be caused by a few factors.  If you are a Hyperoptic customer please follow this link: Hyperoptic so...
Fri, 19 Jul, 2019 at 3:58 PM
Robot vacuum will not change cleaning or power modes
If your cleaner does not seem to change modes or power after making a selection from within the app then the cleaner may be stuck on its last cleaning mode...
Wed, 12 Jun, 2019 at 3:54 PM
How do I setup the Amazon Alexa with my Robot vacuum?
The Cleaner allows voice control via Amazon Alexa but you first need to enable the Skill. Amazon do provide their own guide that can be found here: Ama...
Fri, 19 Jul, 2019 at 2:08 PM
How do I setup Google Assistant to my Robot Vacuum?
The Smartfan allows voice control via Google Assistant but you first need to enable the Skill. Google do provide their own guide that can be found here:...
Fri, 19 Jul, 2019 at 2:18 PM
I am with Hyperoptic and cannot connect to my Robot vacuum
We are currently aware of some compatibility issues with the Hyperoptic internet service and the routers that are supplied with their network when setting u...
Fri, 19 Jul, 2019 at 3:41 PM
No connection with cleaner (2)
No connection with Cleaner
Mon, 25 Nov, 2019 at 1:39 PM