To return a product, you must always first contact us using the contact form.
You will then receive information on the next procedure. Shipping costs for returning a product are in this case the responsibility of the buyer.
There are 2 references to this. 1 at the website see; https://www.homewizard.com/support-en under 14 days money back guarantee. 2 within freshdesk in item;
14 days money back guarantee
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At HomeWizard we find it very important that everyone is satisfied with their purchase. Therefore you can always exchange or return items if you inform us within 14 days of receiving your order. It is important that the product is in its original packaging, as much as possible, and that it is returned complete. Unfortunately, damaged or incomplete products cannot be considered for refund or exchange. After notification you have 14 days to actually return the items to us.
In the event of a return we will refund you the amount of your order within 14 days of notification of your return, provided the item was received in good condition.
To return a product you must always first contact us using the contact form. You will then receive information on the next procedure. Shipping costs for returning a product in this case are borne by the buyer.
The best solution would be to use the contact form to send the customer there to fill in the relevant data such as the order number