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Whenever your Cleaner reports a malfunction, the display on the Cleaner also shows an error code. This error code can telly you exactly what is wrong with the Cleaner. The App will also display detailed information whenever your Cleaner reports a malfunction.
The following table shows the error codes, what they mean and how you can solve the issue.
Error codes for sensors
| Error Code | Cause | Solution |
|---|---|---|
| E1 | Dustbin not installed | Install dustbin box properly |
| E2 | Power switch off while charging | Turn on the power switch on the side of the Cleaner |
| E3 | Low battery or auto charging failed | Charge the Cleaner manually |
| E11 | Left cliff detect sensor problem | Clean left cliff detect sensor or replace it |
| E12 | Right cliff detect sensor problem | Clean right cliff detect sensor or replace it |
| E13 | Front cliff detect sensor problem | Clean front cliff detect sensor or replace it |
| E21 | Left wheel off ground | Put the machine in a safe place |
| E22 | Right wheel off ground | Put the machine in a safe place |
| E23 | Front wheel off ground | Put the machine in a safe place |
| E31 | Front bumper left side micro switch stuck or broken | Check if Cleaner was stuck, or replace micro switch |
| E32 | Front bumper right side micro switch stuck or broken | Check if Cleaner was stuck, or replace micro switch |
| E33 | Front bumper center micro switch stuck or broken | Check if Cleaner was stuck, or replace micro switch |
| E41 | Left wheel overloaded | Check if Cleaner was stuck, or replace left wheel |
| E42 | Right wheel overloaded | Check if Cleaner was stuck, or replace right wheel |
| E43 | Left side brush overloaded | Check if the side brush is stuck or if wires/hair are caught under the brush |
| E44 | Right side brush overloaded | Check if the side brush is stuck or if wires/hair are caught under the brush |
| E45 | Fan motor overloaded | Check if fan is pressed. Empty and clean the dustbin |
| E46 | Rolling brush overloaded | Check if rolling brush is stuck or if wires/hair are caught in the brush |
| EXX9 | Left cliff sensor detects cliff, front bumper right infrared sensor detects obstacle | Clean front bumper sensor lens and bottom cliff sensor lenses |
| EXXA | Front cliff sensor detects cliff, front bumper right infrared sensor detects obstacle | |
| EXXB | Left and front cliff sensors detect cliff, front bumper right infrared sensor detects obstacle | |
| EXXC | Right cliff sensor detects cliff, front bumper right infrared sensor detects obstacle | |
| EXXD | Left and right cliff sensors detect cliff, front bumper right infrared sensor detects obstacle | |
| EXXE | Right and front cliff sensors detect cliff, front bumper right infrared sensor detects obstacle | |
| EXXF | Front, left and right cliff sensors detect cliff, front bumper right infrared sensor detects obstacle | |
| EX1X | Front bumper left infrared sensor detects obstacle | Clean front bumper sensor lens |
| EX2X | Front bumper middle infrared sensor detects obstacle | |
| EX3X | Front bumper left and middle infrared sensors detect obstacle | |
| EX4X | Front bumper right infrared sensor detects obstacle | |
| EX5X | Front bumper left and right infrared sensors detect obstacle | |
| EX6X | Front bumper middle and right infrared sensors detect obstacle | |
| EX7X | Front bumper left, middle and right infrared sensors detect obstacle | |
| EX8X | Front bumper wall detection infrared sensor detects obstacle | |
| EX9X | Front bumper wall detection infrared sensor and left infrared sensor detect obstacle | |
| EXAX | Front bumper wall detection infrared sensor and middle infrared sensor detect obstacle | |
| EXBX | Front bumper wall detection infrared sensor, left and middle infrared sensors detect obstacle | |
| EXCX | Front bumper wall detection infrared sensor and right infrared sensor detect obstacle | |
| EXDX | Front bumper wall detection infrared sensor, left and right infrared sensors detect obstacle | |
| EXEX | Front bumper wall detection infrared sensor, right and middle infrared sensors detect obstacle | |
| EXFX | Front bumper wall detection infrared sensor, left middle and right infrared sensor detect obstacle |
Error codes for motor
| Error Code | Cause | Solution |
|---|---|---|
| L01X | Fan overloaded | Check if fan is pressed. Empty and clean the dustbin |
| L0X1 | Left wheel overloaded | Check if the wheels, side brushes and roller brush are stuck, or caught up in wires/hair |
| L0X2 | Right wheel overloaded | |
| L0X3 | Left and right wheels overloaded | |
| L0X4 | Left side brush overloaded | |
| L0X5 | Left wheel and left side brush overloaded | |
| L0X6 | Right wheel and left side brush overloaded | |
| L0X7 | Left and right wheels, left side brush overloaded | |
| L0X8 | Right side brush overloaded | |
| L0X9 | Left wheel and right side brush overloaded | |
| L0XA | Right wheel and right side brush overloaded | |
| L0XB | Left and right wheels, right side brush overloaded | |
| L0XC | Left and right side brushes overloaded | |
| L0XD | Left wheel. left and right side brushes overloaded | |
| L0XE | Right wheel, left and right side brushes overloaded | |
| L0XF | Left and right wheels, left and right side brushes overloaded | |
| L02X | Roller brush overloaded |
To clear the fault please reset the cleaner by switching off the machine using the red on/off switch on the side and remove the robot from the charger base, then turn it on and return it back to the charger base to check again.
If it still does not work after reset then please contact the after sales team using the contact form on the website, by phone or email.